PrizeTag help
Get help finding a participating business, entering a paper ticket, returning to a result or claiming a prize.
My camera will not read the QR
Use the ticket entry link in the navigation and enter the printed code. Keep the paper card until your claim is complete.
My ticket says it is unavailable
Check the edition dates and the printed code. The shop may still need to activate its pack. If the problem continues, contact the team with the shop, date and the error shown. Keep your full ticket code, recovery details and receipt private.
I lost the result page
Return using the same browser or use the recovery route supplied at reveal. For a disputed claim, keep the original ticket and receipt. Use contact to start a private support enquiry.
I cannot see the map
Use the shop list and town filters. These work even if location permission is declined. A landmark on the map is a place to explore; a participating shop has a ticket or collection label.